Shipping & Delivery Policy – GiftRatna

By placing an order on the GiftRatna platform, you agree to the terms outlined in this Shipping & Delivery Policy. Please read the following details carefully before placing your order.

1. Delivery Timeline

• Standard delivery time for most orders is within 5 working days from the date of order confirmation.
• Delivery timelines may vary depending on:
  • Product type (customized / non-customized)
  • Delivery location
  • Order volume and demand
• Estimated delivery dates are indicative and not guaranteed.

2. Order Processing

• All orders are processed after successful payment confirmation.
• Customized and personalized products may require additional processing time before dispatch.
• Orders are generally processed within 24–48 hours.

3. Shipping Coverage

• GiftRatna delivers across India through trusted courier partners.
• Delivery availability may vary based on PIN code and serviceability.

4. Delivery Attempts

• Courier partners will attempt delivery as per their standard policies.

• In case of:

  • Incorrect address
  • Recipient unavailability
  • Refusal to accept the order

  The order may be marked as failed delivery.

• Re-delivery may be attempted only if supported by the courier service. Additional charges may apply.

5. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before payment.
• Any additional charges such as local taxes, duties, or handling fees (if applicable) must be borne by the recipient.

6. Delays in Delivery

GiftRatna shall not be held responsible for delays caused due to:

• Weather conditions
• Traffic or logistical issues
• Public holidays or festivals
• Natural disasters or unforeseen circumstances
• Courier partner delays

7. Perishable Items Delivery

• Items like flowers, cakes, and chocolates are time-sensitive and will be delivered only once.
• If delivery fails due to customer-related issues, no re-delivery or refund will be provided.

8. Refundable Items

• Refunds are applicable only on selected products, which will be clearly marked as “Refundable” on the product page.
• Non-refundable items include:
  • Customized or personalized products
  • Perishable items
• Refund eligibility will be evaluated based on:
  • Product condition
  • Valid complaint with proof (images/videos)

9. Damaged or Incorrect Orders

• If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
• Share clear images/videos as proof for resolution.
• Approved cases may be eligible for replacement or refund (only if marked refundable).

10. Tracking Information

• Once your order is shipped, tracking details will be shared via email or SMS.
• You can track your order through the courier partner’s website.

11. Contact & Support

For any shipping-related queries, please contact:

📧 Email: support@giftratna.com
📞 Customer Support: 9050301416